@prefix dcterms: .
@prefix opf: .
@prefix owl: .
@prefix skos: .
@prefix xsd: .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.1.1.1" ;
skos:broader ;
skos:definition "Identifying your competitors, their service and/or product. Evaluating competitors strategies to determine their strengths and weaknesses relative to those of your own product or service."@en ;
skos:inScheme ;
skos:notation "1.1.1.1" ;
skos:prefLabel "Identify competitors"@en,
"识别 competitors"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.1.1.10" ;
skos:broader ;
skos:definition "Establishing measures and procedures for identifying various intellectual property threats and concerns."@en ;
skos:inScheme ;
skos:notation "1.1.1.10" ;
skos:prefLabel "Evaluate intellectual property"@en,
"评估 intellectual property"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.1.1.2" ;
skos:broader ;
skos:definition "Assessing the competitive forces in the marketplace that could potentially affect the organization. Analyze various aspects of business competition including competing firms. Aggregate competitive intelligence, create benchmarks to juxtapose processes and performance metrics, and inject crucial information about the competition into management models to synthesize insights."@en,
"Assessing the competitive forces in the marketplace that could potentially affect the organization. 分析 various aspects of business competition including competing firms. Aggregate competitive intelligence, create benchmarks to juxtapose processes and 绩效 metrics, and inject crucial information about the competition into management 模型s to synthesize insights."@zh ;
skos:inScheme ;
skos:notation "1.1.1.2" ;
skos:prefLabel "Analyze and evaluate competition"@en,
"分析 and evaluate competition"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.1.1.3" ;
skos:broader ;
skos:definition "Examining if there are other existing products or services in the marketplace, and building the business case to make a go/no go decision based upon substitutions."@en ;
skos:inScheme ;
skos:notation "1.1.1.3" ;
skos:prefLabel "Identify potential product or service alternatives"@en,
"识别 potential product or service alternatives"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.1.1.4" ;
skos:broader ;
skos:definition "Determining large-scale macroeconomic shifts and trends, with medium to long-term relevance for the organization. Vet the immediate and the larger economic ecosystem to identify broad-based movements that affect the organization. In the immediate vicinity, for example, examine the stock price of key vendors/suppliers in the organizational value-chain. In the larger economic ecosystem, analyze according to geographical distribution where factors such as interest rates, taxation structures, oil prices, and unemployment rates are explored."@en ;
skos:inScheme ;
skos:notation "1.1.1.4" ;
skos:prefLabel "Identify economic trends"@en,
"识别 economic trends"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.1.1.5" ;
skos:broader ;
skos:definition "Identifying areas of concern pertaining to public policy and regulation, established by sovereign or multinational authorities. Examine various regions and geopolitical formations to identify those political and regulatory issues-present or developing-that can potentially affect the organization. Plan for an iterative process, partitioned across regional and geopolitical entities that have a direct bearing on the organization's activities. Assess changes in environmental compliance, product standards, trade barriers, etc."@en,
"Identifying areas of concern pertaining to public policy and regulation, established by sovereign or multinational authorities. Examine various regions and geopolitical formations to identify those political and regulatory issues-present or developing-that can potentially affect the organization. 规划 for an iterative process, partitioned across regional and geopolitical entities that have a direct bearing on the organization's activities. 评估 变更s in environmental 合规, product standards, trade barriers, etc."@zh ;
skos:inScheme ;
skos:notation "1.1.1.5" ;
skos:prefLabel "Identify political and regulatory factors"@en,
"识别 political and regulatory factors"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.1.1.6" ;
skos:broader ;
skos:definition "Identifying changes in ecological ecosystems that can be directly or indirectly detrimental to the organization. Analyze ecological factors within the immediate ecosystem for near to middle-term impact. Analyze the ecology, at large, to get a sense of long-term shifts and concerns. Gather analyses from research publications. Speak to subject matter experts. Engage with advocacy groups, lawyers, journalists, and the active populations."@en,
"Identifying 变更s in ecological ecosystems that can be directly or indirectly detrimental to the organization. 分析 ecological factors within the immediate ecosystem for near to middle-term impact. Analyze the ecology, at large, to get a sense of long-term shifts and concerns. Gather analyses from research publications. Speak to subject matter experts. Engage with advocacy groups, lawyers, journalists, and the active populations."@zh ;
skos:inScheme ;
skos:notation "1.1.1.6" ;
skos:prefLabel "Identify environmental factors"@en,
"识别 environmental factors"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.1.1.7" ;
skos:broader ;
skos:definition "Distinguishing changes in societal makeup, as well as the cultural composite. Isolate shifts in the societal composition and distribution, as well as the value systems and attributes that bind the organization together. Analyze well-regarded publications--and gather the perspective of public intellectuals and opinion leaders--on relevant issues."@en,
"Distinguishing 变更s in societal makeup, as well as the cultural composite. Isolate shifts in the societal composition and distribution, as well as the value systems and attributes that bind the organization together. 分析 well-regarded publications--and gather the perspective of public intellectuals and opinion leaders--on relevant issues."@zh ;
skos:inScheme ;
skos:notation "1.1.1.7" ;
skos:prefLabel "Identify social and cultural changes"@en,
"识别 social and cultural 变更s"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.1.1.8" ;
skos:broader ;
skos:definition "Assessing developments in technologies presently being used by the business, new technologies that have a potential for the business, and any disruptive innovations. This is inclusive of all forms of new and evolving technology such as artificial intelligence (AI). Conduct a survey of advancement in technologies that are already deployed with inputs from the personnel closely working with them, tracking utility and feasibility for deployment. Arrange for mid- to senior-level management personnel who explore contingent uses to assess new and disruptive technologies. Follow up with desk research, involving physical scoping and viability assessment."@en,
"Assessing developments in technologies presently being used by the business, new technologies that have a potential for the business, and any disruptive 创新s. This is inclusive of all forms of new and evolving technology such as 人工智能 (AI). 开展 a survey of advancement in technologies that are already deployed with inputs from the personnel closely working with them, tracking utility and feasibility for 部署. Arrange for mid- to senior-level management personnel who explore contingent uses to assess new and disruptive technologies. Follow up with desk research, involving physical scoping and viability assessment."@zh ;
skos:inScheme ;
skos:notation "1.1.1.8" ;
skos:prefLabel "Assess new technologies"@en,
"评估 new technologies"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.1.1.9" ;
skos:broader ;
skos:definition "Analyzing statistical data relating to the size, distribution, and composition of relevant populations, as well as their characteristics. Perform quantitative analysis over raw data-sets gathered from well-founded sources such as government census or large, private databases. Consider employing primary research in collecting required statistics. Use comprehensive studies (reports, briefs, and articles) to assist with the analysis, in place of raw data."@en ;
skos:inScheme ;
skos:notation "1.1.1.9" ;
skos:prefLabel "Analyze demographics"@en,
"分析 demographics"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.1.2.1" ;
skos:broader ;
skos:definition "Investigating key market features and customer characteristics, using qualitative and quantitative measures to capture relevant aspects. Distill key ingredients that allow the organization to Capture customer needs and wants [19946], and Assess customer needs and wants [19947]. Conduct standardized appraisals by defining selection parameters and setting quotas."@en,
"Investigating key market features and customer characteristics, using qualitative and quantitative measures to capture relevant aspects. Distill key ingredients that allow the organization to 采集 customer needs and wants [19946], and 评估 customer needs and wants [19947]. 开展 standardized appraisals by defining selection parameters and setting quotas."@zh ;
skos:inScheme ;
skos:notation "1.1.2.1" ;
skos:prefLabel "Conduct qualitative/quantitative research and assessments"@en,
"开展 qualitative/quantitative research and assessments"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.1.2.2" ;
skos:broader ;
skos:definition "Identifying and collecting customers' wants and needs of a product and/or services from a marketing perspective. Identify which consumer needs are important and whether needs are being met by current products/services."@en,
"Identifying and collecting customers' wants and needs of a product and/or services from a marketing perspective. 识别 which consumer needs are important and whether needs are being met by current products/services."@zh ;
skos:inScheme ;
skos:notation "1.1.2.2" ;
skos:prefLabel "Capture customer needs and wants"@en,
"采集 customer needs and wants"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.1.2.3" ;
skos:broader ;
skos:definition "Creating customer profiles to get a picture of customers and their needs. Identify particular groups of people/organizations that benefit from your product/services and then selling to them."@en,
"Creating customer profiles to get a picture of customers and their needs. 识别 particular groups of people/organizations that benefit from your product/services and then selling to them."@zh ;
skos:inScheme ;
skos:notation "1.1.2.3" ;
skos:prefLabel "Assess customer needs and wants"@en,
"评估 customer needs and wants"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.1.3.1" ;
skos:broader ;
skos:definition "Identifying and examining key attributes that differentiate the organization in the market and those that underscore the core of its operations. Consider how the organization functions. Reflect over tangible and intangible aspects in order to spot critical correlations and the interplay between these attributes. Have senior executives conduct the analysis, with input from management and operational personnel."@en ;
skos:inScheme ;
skos:notation "1.1.3.1" ;
skos:prefLabel "Analyze organizational characteristics"@en,
"分析 organizational characteristics"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.1.3.2" ;
skos:broader ;
skos:definition "Identify key elements of operations and measure effectiveness of these elements within internal operations."@en,
"识别 key elements of operations and measure effectiveness of these elements within internal operations."@zh ;
skos:inScheme ;
skos:notation "1.1.3.2" ;
skos:prefLabel "Analyze internal operations"@en,
"分析 internal operations"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.1.3.3" ;
skos:broader ;
skos:definition "Establishing baselines that provide standards for assessing performance levels and allow for a relational benchmarking of current processes. Undertake a survey of archival performance records, conducted in conjunction by the management and the operations personnel. Take into account the organization's internal objectives, particularly for process improvement and enhancement. Understand industry best practices."@en,
"Establishing baselines that provide standards for assessing 绩效 levels and allow for a relational benchmarking of current processes. Undertake a survey of archival 绩效 records, conducted in conjunction by the management and the operations personnel. Take into account the organization's internal objectives, particularly for process improvement and enhancement. Understand industry best practices."@zh ;
skos:inScheme ;
skos:notation "1.1.3.3" ;
skos:prefLabel "Create baselines for current processes"@en,
"创建 baselines for current processes"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.1.3.4" ;
skos:broader ;
skos:definition "Analyzing the capabilities of technology and process automation systems deployed within the organization in order to direct future associated processes. This is inclusive of all forms of new and evolving technology such as artificial intelligence (AI). Conduct a broad-based survey to examine various aspects associated with such systems and technologies, with the objective of identifying key facets that are of interest. Investigate the intended purpose, purpose served, utility, longevity, remaining service-life, repair or service requirements, etc."@en,
"Analyzing the capabilities of technology and process 自动化 systems deployed within the organization in order to direct future associated processes. This is inclusive of all forms of new and evolving technology such as 人工智能 (AI). 开展 a broad-based survey to examine various aspects associated with such systems and technologies, with the objective of identifying key facets that are of interest. Investigate the intended purpose, purpose served, utility, longevity, remaining service-life, repair or service requirements, etc."@zh ;
skos:inScheme ;
skos:notation "1.1.3.4" ;
skos:prefLabel "Analyze systems and technology"@en,
"分析 systems and technology"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.1.3.5" ;
skos:broader ;
skos:definition "Appraising the financial state of the organization so that management can create resource allocation strategies. Scrutinize the organization's financials--including balance sheets, statements of income, cash-flows, equity holdings, and liquidity--with the objective of understanding the organization's financial health and capacities. (This analysis directly feeds into Conduct organizational restructuring opportunities [16792] and Define a business concept and long-term vision [17040].)"@en,
"Appraising the financial state of the organization so that management can create resource allocation strategies. Scrutinize the organization's financials--including balance sheets, statements of income, cash-flows, equity holdings, and liquidity--with the objective of understanding the organization's financial health and capacities. (This analysis directly feeds into 开展 organizational restructuring opportunities [16792] and 定义 a business concept and long-term vision [17040].)"@zh ;
skos:inScheme ;
skos:notation "1.1.3.5" ;
skos:prefLabel "Analyze financial health"@en,
"分析 financial health"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.1.3.6" ;
skos:broader ;
skos:definition "Determining a strategically significant aggregate of competence and capacities that differentiates the organization in the market. Identify distinguishing attributes including unique skills and resources and its brand and services in the marketplace. Have senior executives and management personnel assess competencies in order to further develop these capabilities into distinct commercial value propositions."@en,
"Determining a strategically significant aggregate of competence and capacities that differentiates the organization in the market. 识别 distinguishing attributes including unique skills and resources and its brand and services in the marketplace. Have senior executives and management personnel assess competencies in order to further develop these capabilities into distinct commercial value propositions."@zh ;
skos:inScheme ;
skos:notation "1.1.3.6" ;
skos:prefLabel "Identify core competencies"@en,
"识别 core competencies"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.1.4.1" ;
skos:broader ;
skos:definition "Developing goals to define organizations vision. Define and document ideas, direction, and activities which enable the organization to reach these goals."@en,
"Developing goals to define organizations vision. 定义 and document ideas, direction, and activities which enable the organization to reach these goals."@zh ;
skos:inScheme ;
skos:notation "1.1.4.1" ;
skos:prefLabel "Define the strategic vision"@en,
"定义 the strategic vision"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.1.4.2" ;
skos:broader ;
skos:definition "Orienting those entities, associated with the organization that have a direct bearing on its operations and output, in a way that advances its strategic vision. Map all stakeholders in strategic configurations, within the architectural layout of the marketplace, and position the organization relative to them. (This exercise is undertaken by senior strategy personnel, drawing upon the process Define a business concept and long-term vision [17040].)"@en,
"Orienting those entities, associated with the organization that have a direct bearing on its operations and output, in a way that advances its strategic vision. Map all stakeholders in strategic 配置s, within the architectural layout of the marketplace, and position the organization relative to them. (This exercise is undertaken by senior 战略 personnel, drawing upon the process 定义 a business concept and long-term vision [17040].)"@zh ;
skos:inScheme ;
skos:notation "1.1.4.2" ;
skos:prefLabel "Align stakeholders around strategic vision"@en ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.1.4.3" ;
skos:broader ;
skos:definition "Developing and executing communication strategies to convey an alignment plan of all organizational stakeholders, which helps the organization realize its vision. Create custom communication strategies and delivery channels with the objective of orienting stakeholders according to the configuration maps created in the process Align stakeholders around a strategic vision [10035]. Have senior strategy personnel closely collaborate with the communications/marketing team."@en,
"Developing and executing communication strategies to convey an 对齐 plan of all organizational stakeholders, which helps the organization realize its vision. 创建 custom communication strategies and delivery channels with the objective of orienting stakeholders according to the 配置 maps created in the process Align stakeholders around a strategic vision [10035]. Have senior 战略 personnel closely collaborate with the communications/marketing team."@zh ;
skos:inScheme ;
skos:notation "1.1.4.3" ;
skos:prefLabel "Communicate strategic vision to stakeholders"@en ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.1.5.1" ;
skos:broader ;
skos:definition "Identifying opportunities for restructuring the organization, through an analysis of internal viability and external contingency. Conduct a broad-based survey of the market landscape, taking the large-scale trends and movements into account, to determine the necessity and possibility of restructuring the organization. Review the organization's internal capacities, the readiness of its process frameworks, the robustness of its financials, the capableness of its systems, the resourcefulness of its personnel, etc. for assimilating an extensive overhaul."@en,
"Identifying opportunities for restructuring the organization, through an analysis of internal viability and external contingency. 开展 a broad-based survey of the market landscape, taking the large-scale trends and movements into account, to determine the necessity and possibility of restructuring the organization. 审查 the organization's internal capacities, the readiness of its process frameworks, the robustness of its financials, the capableness of its systems, the resourcefulness of its personnel, etc. for assimilating an extensive overhaul."@zh ;
skos:inScheme ;
skos:notation "1.1.5.1" ;
skos:prefLabel "Identify restructuring opportunities"@en,
"识别 restructuring opportunities"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.1.5.2" ;
skos:broader ;
skos:definition "Auditing the status quo of the probabilities, before formalizing any restructuring of the organization with another entity. Systematically investigate all entities discerned to be of interest in Identify restructuring opportunities [16793], to verify all tangible and substantial facts. Consider engaging specialist professional services including legal, accounting, and consulting help."@en,
"Auditing the status quo of the probabilities, before formalizing any restructuring of the organization with another entity. Systematically investigate all entities discerned to be of interest in 识别 restructuring opportunities [16793], to verify all tangible and substantial facts. Consider engaging specialist professional services including legal, accounting, and consulting help."@zh ;
skos:inScheme ;
skos:notation "1.1.5.2" ;
skos:prefLabel "Perform due-diligence"@en ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.1.5.3.1" ;
skos:broader ;
skos:definition "Appraising entities identified as being suitable for acquisition, taking into account the restructuring opportunities in the internal and external context. Verify the appropriateness and viability of the short-listed options. Ensure these entities pertain to the state-of-affairs in the market, as well as fit with the resources and capabilities of the organization."@en,
"Appraising entities identified as being suitable for acquisition, taking into account the restructuring opportunities in the internal and external context. 验证 the appropriateness and viability of the short-listed options. Ensure these entities pertain to the state-of-affairs in the market, as well as fit with the resources and capabilities of the organization."@zh ;
skos:inScheme ;
skos:notation "1.1.5.3.1" ;
skos:prefLabel "Evaluate acquisition options"@en,
"评估 acquisition options"@zh ;
opf:domain "operating" ;
opf:level 5 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.1.5.3.2" ;
skos:broader ;
skos:definition "Appraising entities identified as being suitable for a merger, taking stock of the restructuring opportunities within the firm and the market. Verify the appropriateness and viability of such options. Assess these entities to ensure their pertinence to the contextual state-of-affairs in the market, as well as a fit with the resources and capabilities of the organization itself. (This process can be carried out, in its entirety, by qualified in-house personnel or may be designated to specialist professional services providers.)"@en,
"Appraising entities identified as being suitable for a merger, taking stock of the restructuring opportunities within the firm and the market. 验证 the appropriateness and viability of such options. 评估 these entities to ensure their pertinence to the contextual state-of-affairs in the market, as well as a fit with the resources and capabilities of the organization itself. (This process can be carried out, in its entirety, by qualified in-house personnel or may be designated to specialist professional services providers.)"@zh ;
skos:inScheme ;
skos:notation "1.1.5.3.2" ;
skos:prefLabel "Evaluate merger options"@en,
"评估 merger options"@zh ;
opf:domain "operating" ;
opf:level 5 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.1.5.3.3" ;
skos:broader ;
skos:definition "Evaluating departments and subsidiaries within the organization, and/or previously merged entities, to assess the appropriateness of a de-merger, taking account of the fit between these entities as well as any relevant externalities. Examine the pertinence and soundness of a formalized dissociation."@en ;
skos:inScheme ;
skos:notation "1.1.5.3.3" ;
skos:prefLabel "Evaluate de-merger options"@en,
"评估 de-merger options"@zh ;
opf:domain "operating" ;
opf:level 5 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.1.5.3.4" ;
skos:broader ;
skos:definition "Evaluating departments and/or subsidiaries within the organization to assess the appropriateness of a divestment, taking account of all market externalities. Examine any internal entities that have been identified to be suitable for dismemberment from the organization. Ensure the pertinence and soundness of such a move."@en ;
skos:inScheme ;
skos:notation "1.1.5.3.4" ;
skos:prefLabel "Evaluate divesture options"@en,
"评估 divesture options"@zh ;
opf:domain "operating" ;
opf:level 5 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "oprocess:ai-era" ;
skos:broader ;
skos:definition "AI-era activity: AI-Powered Market Analysis."@en ;
skos:inScheme ;
skos:notation "1.1.6" ;
skos:prefLabel "AI-Powered Market Analysis"@en ;
opf:domain "operating" ;
opf:level 3 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.1.1" ;
skos:broader ;
skos:definition "Defining the status quo relating to the de facto core of what the business is. Reflect over the fundamental essence of what the business accomplishes and the manner in which it operates. Look beyond the obvious solution capabilities to delineate capacities that form the basis of the business engine. Involve senior executives and management personnel and possibly professional services providers."@en ;
skos:inScheme ;
skos:notation "1.2.1.1" ;
skos:prefLabel "Define current business"@en,
"定义 current business"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.1.2" ;
skos:broader ;
skos:definition "Outlining actionable objectives that effectively set a course to fulfill the organization's vision. In this fundamental activity, articulate certain goals or targets in broad but practicable terms to reach long-term objectives."@en,
"Outlining actionable objectives that effectively set a course to 履约 the organization's vision. In this fundamental activity, articulate certain goals or targets in broad but practicable terms to reach long-term objectives."@zh ;
skos:inScheme ;
skos:notation "1.2.1.2" ;
skos:prefLabel "Formulate mission"@en ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.1.3" ;
skos:broader ;
skos:definition "Developing and executing a communication strategy to convey the mission statement. Create a universal communication strategy and appropriate delivery channels, with the objective of leveraging the latter to execute the former. Convey the inherent message of the mission to all stakeholders, including employees, customers, and the public. Ensure collaboration between senior strategy personnel and the communications/marketing team."@en,
"Developing and executing a communication 战略 to convey the mission statement. 创建 a universal communication 战略 and appropriate delivery channels, with the objective of leveraging the latter to execute the former. Convey the inherent message of the mission to all stakeholders, including employees, customers, and the public. Ensure collaboration between senior 战略 personnel and the communications/marketing team."@zh ;
skos:inScheme ;
skos:notation "1.2.1.3" ;
skos:prefLabel "Communicate mission"@en ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "oprocess:ai-era" ;
skos:broader ;
skos:definition "AI-era activity: AI-Driven Scenario Planning."@en ;
skos:inScheme ;
skos:notation "1.2.10" ;
skos:prefLabel "AI-Driven Scenario Planning"@en ;
opf:domain "operating" ;
opf:level 3 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.2.1.1" ;
skos:broader ;
skos:definition "Supporting the design, manufacture and distribution of product and services through the extended enterprise model. This is concerned with the strategic decisions on make vs buy, in house or out sourced. Senior Executives map out how they want to run their business. Make strategic choices as to whether to buy in components / sub-assemblies, run their own distribution fleet or contract out, own their dealerships or franchise out, etc. Strategize with partnerships. Collaborate design consideration at strategy level for automotive and procurement act within the Target Operating Model set at strategy level."@en,
"Supporting the design, manufacture and distribution of product and services through the extended enterprise 模型. This is concerned with the strategic decisions on make vs buy, in house or out sourced. Senior Executives map out how they want to run their business. Make strategic choices as to whether to buy in components / sub-assemblies, run their own distribution fleet or contract out, own their dealerships or franchise out, etc. Strategize with partnerships. Collaborate design consideration at 战略 level for automotive and procurement act within the Target Operating 模型 set at 战略 level."@zh ;
skos:inScheme ;
skos:notation "1.2.2.1.1" ;
skos:prefLabel "Select partnerships and relationships to support the extended enterprise"@en,
"选择 partnerships and relationships to support the extended enterprise"@zh ;
opf:domain "operating" ;
opf:level 5 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.2.10" ;
skos:broader ;
skos:definition "Evaluating options for shared services and support functions. This should include structure, scale, adaptability to change, and alternative delivery models to balance cost, performance, and operational efficiencies."@en,
"Evaluating options for shared services and support functions. This should include structure, scale, adaptability to 变更, and alternative delivery 模型s to balance cost, 绩效, and operational efficiencies."@zh ;
skos:inScheme ;
skos:notation "1.2.2.10" ;
skos:prefLabel "Evaluate shared services options"@en,
"评估 shared services options"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.2.11" ;
skos:broader ;
skos:definition "Evaluating options to enhance and optimize processes and functional areas. Understand alternatives to strengthen business capabilities, enhance process efficiencies, and advance performance standards."@en,
"Evaluating options to enhance and optimize processes and functional areas. Understand alternatives to strengthen 业务能力, enhance process efficiencies, and advance 绩效 standards."@zh ;
skos:inScheme ;
skos:notation "1.2.2.11" ;
skos:prefLabel "Evaluate lean/continuous improvement options"@en,
"评估 lean/continuous improvement options"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.2.2.1" ;
skos:broader ;
skos:definition "Determine impacts of elements such as staffing, skills, training, new markets, technology, or policies within operating model which needs change."@en,
"Determine impacts of elements such as staffing, skills, 训练, new markets, technology, or policies within operating 模型 which needs 变更."@zh ;
skos:inScheme ;
skos:notation "1.2.2.2.1" ;
skos:prefLabel "Identify implications for key operating model business elements that require change"@en,
"识别 implications for key operating 模型 business elements that require 变更"@zh ;
opf:domain "operating" ;
opf:level 5 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.2.2.2" ;
skos:broader ;
skos:definition "Determining key factors for technology ROI, benefits, architecture, etc."@en ;
skos:inScheme ;
skos:notation "1.2.2.2.2" ;
skos:prefLabel "Identify implications for key technology aspects"@en,
"识别 implications for key technology aspects"@zh ;
opf:domain "operating" ;
opf:level 5 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.2.3" ;
skos:broader ;
skos:definition "Evaluating future business to business opportunities against past and current approaches and performance. Gather insights into what competitors and other similar organizations are doing and the needs, goals, and expectations of stakeholders and partners to understand potential future impact."@en,
"Evaluating future business to business opportunities against past and current approaches and 绩效. Gather insights into what competitors and other similar organizations are doing and the needs, goals, and expectations of stakeholders and partners to understand potential future impact."@zh ;
skos:inScheme ;
skos:notation "1.2.2.3" ;
skos:prefLabel "Evaluate B2B options"@en,
"评估 B2B options"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.2.4" ;
skos:broader ;
skos:definition "Evaluating future business to customer opportunities against past and current approaches and performance. Gather insights into what competitors and other similar organizations are doing and the needs, goals, and expectations of customers and partners to understand potential future impact."@en,
"Evaluating future business to customer opportunities against past and current approaches and 绩效. Gather insights into what competitors and other similar organizations are doing and the needs, goals, and expectations of customers and partners to understand potential future impact."@zh ;
skos:inScheme ;
skos:notation "1.2.2.4" ;
skos:prefLabel "Evaluate B2C options"@en,
"评估 B2C options"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.2.5" ;
skos:broader ;
skos:definition "Evaluating partnership and alliance opportunities to deliver products/services. Understand existing product and market models in use across the markets you serve, evolving trends, and the cost/benefit of potential new/updated partnership/alliance options."@en,
"Evaluating partnership and alliance opportunities to deliver products/services. Understand existing product and market 模型s in use across the markets you serve, evolving trends, and the cost/benefit of potential new/updated partnership/alliance options."@zh ;
skos:inScheme ;
skos:notation "1.2.2.5" ;
skos:prefLabel "Evaluate partner/alliance options"@en,
"评估 partner/alliance options"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.2.6" ;
skos:broader ;
skos:definition "Evaluating intellectual property acquisition options available to scale, modernize, and/or extend product/service reach. Understand the cost, risk, timing and lifecycle value of candidate acquisitions."@en,
"Evaluating intellectual property acquisition options available to scale, modernize, and/or extend product/service reach. Understand the cost, 风险, timing and lifecycle value of candidate acquisitions."@zh ;
skos:inScheme ;
skos:notation "1.2.2.6" ;
skos:prefLabel "Evaluate IP acquisition options"@en,
"评估 IP acquisition options"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.2.7" ;
skos:broader ;
skos:definition "Evaluating innovation options to advance technology, products/services, and/or operational performance."@en,
"Evaluating 创新 options to advance technology, products/services, and/or operational 绩效."@zh ;
skos:inScheme ;
skos:notation "1.2.2.7" ;
skos:prefLabel "Evaluate innovation options"@en,
"评估 创新 options"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.2.8" ;
skos:broader ;
skos:definition "Evaluating sustainability requirements, stakeholder expectations, and value proposition for options. Understand the potential activities and changes across environmental, social, and governance, the effort required, cost to implement, and benefits gained. The analysis should consider sustainable product/service lifecycles, operations, infrastructure, performance, and workforce."@en,
"Evaluating 可持续发展 requirements, stakeholder expectations, and value proposition for options. Understand the potential activities and 变更s across environmental, social, and 治理, the effort required, cost to implement, and benefits gained. The analysis should consider sustainable product/service lifecycles, operations, 基础设施, 绩效, and workforce."@zh ;
skos:inScheme ;
skos:notation "1.2.2.8" ;
skos:prefLabel "Evaluate sustainability options"@en,
"评估 可持续发展 options"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.2.9" ;
skos:broader ;
skos:definition "Evaluating options for global support services and functions. This should include structure, scale, adaptability to change, and alternative delivery models to balance cost, performance, and customer value."@en,
"Evaluating options for global support services and functions. This should include structure, scale, adaptability to 变更, and alternative delivery 模型s to balance cost, 绩效, and customer value."@zh ;
skos:inScheme ;
skos:notation "1.2.2.9" ;
skos:prefLabel "Evaluate global support options"@en,
"评估 global support options"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.3.1" ;
skos:broader ;
skos:definition "Defining direction and plan objectives for external relationships and partnering with other companies to deliver product/services. Focus on creating a vision and strategic objectives and culminate in creating measures for the strategic alliance or partnership."@en,
"Defining direction and plan objectives for 外部关系 and partnering with other companies to deliver product/services. Focus on creating a vision and strategic objectives and culminate in creating measures for the strategic alliance or partnership."@zh ;
skos:inScheme ;
skos:notation "1.2.3.1" ;
skos:prefLabel "Develop partner/alliance strategy"@en,
"开发 partner/alliance 战略"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.3.2" ;
skos:broader ;
skos:definition "Formulating strategic options that create opportunities for the sustenance and prosperity of the business in the long run. Go beyond business longevity to consider alternate strategies that allow the organizations preservation of vitality over time. Earmark resources and target processes, the former of which are dedicated to the absorption of sustainable practices in the latter."@en ;
skos:inScheme ;
skos:notation "1.2.3.2" ;
skos:prefLabel "Develop sustainability strategy"@en,
"开发 可持续发展 战略"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.3.3" ;
skos:broader ;
skos:definition "Defining a strategy for corporate development. Include providing a framework for evaluating merger and acquisition candidates; and planning for a value creation through merging/demerging with a company, acquiring a company, or exiting from an already merged/acquired company."@en,
"Defining a 战略 for corporate development. Include providing a framework for evaluating merger and acquisition candidates; and planning for a value creation through merging/demerging with a company, acquiring a company, or exiting from an already merged/acquired company."@zh ;
skos:inScheme ;
skos:notation "1.2.3.3" ;
skos:prefLabel "Develop merger/demerger/acquisition/exit strategy"@en,
"开发 merger/demerger/acquisition/exit 战略"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.3.4" ;
skos:broader ;
skos:definition "Developing a plan and vision to encourage advancements in technology or product/services. Create a roadmap for changing or innovating the business model to make business operations more competitive. Set up new R&D services for changing or bringing new value propositions, services, production processes, and invention of technology not previously used by competitors etc."@en,
"Developing a plan and vision to encourage advancements in technology or product/services. 创建 a roadmap for changing or innovating the business 模型 to make business operations more competitive. Set up new R&D services for changing or bringing new value propositions, services, production processes, and invention of technology not previously used by competitors etc."@zh ;
skos:inScheme ;
skos:notation "1.2.3.4" ;
skos:prefLabel "Develop innovation strategy"@en,
"开发 创新 战略"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.3.5" ;
skos:broader ;
skos:definition "Developing a plan to deploy support services and support functions throughout the organization globally. Arrange the organizations functional support areas to create efficiencies of scale in the delivery of support services, globally."@en ;
skos:inScheme ;
skos:notation "1.2.3.5" ;
skos:prefLabel "Develop global support strategy"@en,
"开发 global support 战略"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.3.6" ;
skos:broader ;
skos:definition "Charting a plan to leverage internal services and support functions throughout the organization. Delineate a framework of parameters and criteria to selectively filter service areas for inclusion among the organizations common resources. Arrange the organizations functional areas to create efficiencies of scale in the delivery of internal services."@en ;
skos:inScheme ;
skos:notation "1.2.3.6" ;
skos:prefLabel "Develop shared services strategy"@en,
"开发 shared services 战略"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.3.7" ;
skos:broader ;
skos:definition "Developing strategies for the optimization of processes and the improvement of functional areas in order to improve the bottom line. Create a road map of decision choices that would allow the organization to continuously enhance process efficiencies and advance performance standards."@en,
"Developing strategies for the optimization of processes and the improvement of functional areas in order to improve the bottom line. 创建 a road map of decision choices that would allow the organization to continuously enhance process efficiencies and advance 绩效 standards."@zh ;
skos:inScheme ;
skos:notation "1.2.3.7" ;
skos:prefLabel "Develop Lean/continuous improvement strategy"@en,
"开发 Lean/continuous improvement 战略"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.4" ;
skos:broader ;
skos:definition "Aligning the approach and method of individual units, departments, systems, and operations within the organization, in accordance with the larger strategic course adopted. Employ the organization's strategic path to guide the functions, divisions, and operations. Calibrate the plan and method of each functional area, as well as the processes therein, to Select the long-term business strategy [10039]."@en,
"Aligning the approach and method of individual units, departments, systems, and operations within the organization, in accordance with the larger strategic course adopted. Employ the organization's strategic path to guide the functions, divisions, and operations. Calibrate the plan and method of each functional area, as well as the processes therein, to 选择 the long-term business 战略 [10039]."@zh ;
skos:inScheme ;
skos:notation "1.2.4" ;
skos:prefLabel "Coordinate and align cross-functional and process strategies"@en,
"协调 and align cross-functional and process strategies"@zh ;
opf:domain "operating" ;
opf:level 3 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.5.1" ;
skos:broader ;
skos:definition "Evaluating the structural makeup of the organization, including pertinent features of and associated synergies among constituent elements. Examine the organization's architectural framework, paying close attention to the individual elements, the relations among them, and the conjoint and co-acting forces therein. Analyze functions and processes, as well as work-related positions. Scrutinize various relevant characteristics associated with each of them, depending upon the scale, scope, and type of organization."@en,
"Evaluating the structural makeup of the organization, including pertinent features of and associated synergies among constituent elements. Examine the organization's architectural framework, paying close attention to the individual elements, the relations among them, and the conjoint and co-acting forces therein. 分析 functions and processes, as well as work-related positions. Scrutinize various relevant characteristics associated with each of them, depending upon the scale, scope, and type of organization."@zh ;
skos:inScheme ;
skos:notation "1.2.5.1" ;
skos:prefLabel "Evaluate breadth and depth of organizational structure"@en,
"评估 breadth and depth of organizational structure"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.5.2" ;
skos:broader ;
skos:definition "Appraising job-specific roles within the organizational chart and their hierarchical architecture. Analyze a map of work-related roles within the organizational structure. Examine the value added by the positions associated with jobs to be performed and how they stack up within the organization's operations."@en,
"Appraising job-specific roles within the organizational chart and their hierarchical architecture. 分析 a map of work-related roles within the organizational structure. Examine the value added by the positions associated with jobs to be performed and how they stack up within the organization's operations."@zh ;
skos:inScheme ;
skos:notation "1.2.5.2" ;
skos:prefLabel "Perform job-specific roles mapping and value-added analyses"@en ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.5.3" ;
skos:broader ;
skos:definition "Examining the constituent exercises and undertakings within a work-related position for the purpose of effective delegation. Deconstruct job-specific roles into activities and visualize the relations among them, with the objective of assigning responsibilities to the appropriate personnel."@en ;
skos:inScheme ;
skos:notation "1.2.5.3" ;
skos:prefLabel "Develop role activity diagrams to assess hand-off activity"@en,
"开发 role activity diagrams to assess hand-off activity"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.5.4" ;
skos:broader ;
skos:definition "Organizing workshop sessions to adopt organizational redesign. Communicate the organizational structure and mapping of responsibilities against job roles in order to facilitate an effective understanding among personnel. Use a collaborative process that may include participative workshop sessions."@en ;
skos:inScheme ;
skos:notation "1.2.5.4" ;
skos:prefLabel "Perform organization redesign workshops"@en ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.5.5" ;
skos:broader ;
skos:definition "Fleshing out the connections and dependencies among the various units of the organization. Delineate the relationship among business units or process frameworks within the organization, in terms of activities, synergies, and shared resources and responsibilities. Formalize relationships among business units so that any mutual coherence is clearly understood and can be attended to."@en ;
skos:inScheme ;
skos:notation "1.2.5.5" ;
skos:prefLabel "Design the relationships between organizational units"@en,
"设计 the relationships between organizational units"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.5.6" ;
skos:broader ;
skos:definition "Creating an understanding of the fit between job roles and organizational processes in order to properly place personnel. Deconstruct key processes into constituent activities, and examine job-related roles. Take cues from Develop role activity diagrams to assess hand-off activity [10051]. Map appropriate positions against these important processes, which in turn expedite the deployment of staff members."@en,
"Creating an understanding of the fit between job roles and organizational processes in order to properly place personnel. Deconstruct key processes into constituent activities, and examine job-related roles. Take cues from 开发 role activity diagrams to assess hand-off activity [10051]. Map appropriate positions against these important processes, which in turn expedite the 部署 of staff members."@zh ;
skos:inScheme ;
skos:notation "1.2.5.6" ;
skos:prefLabel "Develop role analysis and activity diagrams for key processes"@en,
"开发 role analysis and activity diagrams for key processes"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.5.7" ;
skos:broader ;
skos:definition "Probing the repercussions of all practicable organizational design options. Analyze the significance and impact of workable organizational structure options. Closely examine the long-term impact of these frameworks over the functioning of the organization."@en,
"Probing the repercussions of all practicable organizational design options. 分析 the significance and impact of workable organizational structure options. Closely examine the long-term impact of these frameworks over the functioning of the organization."@zh ;
skos:inScheme ;
skos:notation "1.2.5.7" ;
skos:prefLabel "Assess organizational implication of feasible alternatives"@en,
"评估 organizational implication of feasible alternatives"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.5.8" ;
skos:broader ;
skos:definition "Embracing and ratifying a new organizational structure. (Assume the new framework to be the best fit through Assess the organizational implications of feasible alternatives [10055].)"@en,
"Embracing and ratifying a new organizational structure. (Assume the new framework to be the best fit through 评估 the organizational implications of feasible alternatives [10055].)"@zh ;
skos:inScheme ;
skos:notation "1.2.5.8" ;
skos:prefLabel "Migrate to new organization"@en ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.6.1" ;
skos:broader ;
skos:definition "Creating and developing strategic objectives that establishes a process to outline expected outcomes and guide employees' efforts."@en ;
skos:inScheme ;
skos:notation "1.2.6.1" ;
skos:prefLabel "Identify organizational objectives"@en,
"识别 organizational objectives"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.6.2" ;
skos:broader ;
skos:definition "Establishing baselines that provide standards for assessing performance. Create metrics and KPI's for various functions/processes/activities based on organizational goals."@en,
"Establishing baselines that provide standards for assessing 绩效. 创建 metrics and KPI's for various functions/processes/activities based on organizational goals."@zh ;
skos:inScheme ;
skos:notation "1.2.6.2" ;
skos:prefLabel "Establish baseline metrics"@en,
"建立 baseline metrics"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.6.3" ;
skos:broader ;
skos:definition "Defining methodology and frequency of assessment for measuring and monitoring performance of various functions/processes/activities against standard set goals."@en,
"Defining methodology and frequency of assessment for measuring and 监控 绩效 of various functions/processes/activities against standard set goals."@zh ;
skos:inScheme ;
skos:notation "1.2.6.3" ;
skos:prefLabel "Monitor performance against objective"@en,
"监控 绩效 against objective"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.7.1" ;
skos:broader ;
skos:definition "Assessing the performance of a business unit against set organizational goals which are based on pre-defined metrics collected through various business unit operations."@en,
"Assessing the 绩效 of a business unit against set organizational goals which are based on pre-defined metrics collected through various business unit operations."@zh ;
skos:inScheme ;
skos:notation "1.2.7.1" ;
skos:prefLabel "Analyze business unit strategies"@en,
"分析 business unit strategies"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.7.2" ;
skos:broader ;
skos:definition "Determining the resources and skills of each business unit based on knowledge and technical capacity. Enable business units to meet customer needs and grow in a competitive marketplace."@en,
"Determining the resources and skills of each business unit based on knowledge and technical 容量. Enable business units to meet customer needs and grow in a competitive marketplace."@zh ;
skos:inScheme ;
skos:notation "1.2.7.2" ;
skos:prefLabel "Identify core competency for each business unit"@en,
"识别 core competency for each business unit"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.7.3" ;
skos:broader ;
skos:definition "Evaluating existing business unit strategy based on the company's strategy and eliminate unwanted/unnecessary resources/elements and re-consider necessary resources to meet the overall company's strategy."@en,
"Evaluating existing business unit 战略 based on the company's 战略 and eliminate unwanted/unnecessary resources/elements and re-consider necessary resources to meet the overall company's 战略."@zh ;
skos:inScheme ;
skos:notation "1.2.7.3" ;
skos:prefLabel "Refine business unit strategies in support of organizational strategy"@en,
"Refine business unit strategies in support of organizational 战略"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.8.1.1" ;
skos:broader ;
skos:definition "Creating methods to gauge customer experiences, expectations, and suggestions. Review both liked and disliked areas of product/services to be delivered. Evaluate touchpoints based on the nature of product/service in the market e.g., billboards, web sites, direct mail, service calls, etc."@en,
"Creating methods to gauge customer experiences, expectations, and suggestions. 审查 both liked and disliked areas of product/services to be delivered. 评估 touchpoints based on the nature of product/service in the market e.g., billboards, web sites, direct mail, service calls, etc."@zh ;
skos:inScheme ;
skos:notation "1.2.8.1.1" ;
skos:prefLabel "Identify and review customer touchpoints"@en,
"识别 and review customer touchpoints"@zh ;
opf:domain "operating" ;
opf:level 5 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.8.1.2" ;
skos:broader ;
skos:definition "Evaluating customer experiences, expectations, and suggestions in both liked and disliked areas of the product or services. Analyze all modes of communication, human and physical interactions, or customers experience during the relationship lifecycle with your organization. Evaluate the gaps/further development/alterations to the existing product/service to attain better customer response."@en,
"Evaluating customer experiences, expectations, and suggestions in both liked and disliked areas of the product or services. 分析 all modes of communication, human and physical interactions, or customers experience during the relationship lifecycle with your organization. 评估 the gaps/further development/alterations to the existing product/service to attain better customer response."@zh ;
skos:inScheme ;
skos:notation "1.2.8.1.2" ;
skos:prefLabel "Assess customer experience across touchpoints"@en,
"评估 customer experience across touchpoints"@zh ;
opf:domain "operating" ;
opf:level 5 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.8.1.3" ;
skos:broader ;
skos:definition "Analyzing the core reason for the customer experience/feedback/response about the product/service to take considerable action for better customer experience."@en ;
skos:inScheme ;
skos:notation "1.2.8.1.3" ;
skos:prefLabel "Perform root cause analysis of problematic customer experiences"@en,
"Perform root cause analysis of 问题atic customer experiences"@zh ;
opf:domain "operating" ;
opf:level 5 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.8.2.1" ;
skos:broader ;
skos:definition "Identifying a set of characteristics that define the demographic and behavioral patterns of the customer. Further, use persona scoring to design your marketing strategies around personas, and measure and optimize your interactions with the contacts classified by a certain persona."@en ;
skos:inScheme ;
skos:notation "1.2.8.2.1" ;
skos:prefLabel "Define and manage personas"@en,
"定义 and manage personas"@zh ;
opf:domain "operating" ;
opf:level 5 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.8.2.2" ;
skos:broader ;
skos:definition "Creating a story of the customer's experience: from initial contact, through the process of engagement and into a long-term relationship. The goal is to teach organization about the customer."@en ;
skos:inScheme ;
skos:notation "1.2.8.2.2" ;
skos:prefLabel "Create customer journey maps"@en,
"创建 customer journey maps"@zh ;
opf:domain "operating" ;
opf:level 5 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.8.2.3" ;
skos:broader ;
skos:definition "Defining parameters to show aggregated, consistent, and holistic representation of known data about customers. Define key parameters which enable the tracking of customers and communications across every channel."@en,
"Defining parameters to show aggregated, consistent, and holistic representation of known data about customers. 定义 key parameters which enable the tracking of customers and communications across every channel."@zh ;
skos:inScheme ;
skos:notation "1.2.8.2.3" ;
skos:prefLabel "Define single view of the customer for the organization"@en,
"定义 single view of the customer for the organization"@zh ;
opf:domain "operating" ;
opf:level 5 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.8.2.4" ;
skos:broader ;
skos:definition "Establishing a direction and vision on how the organization behaves towards customers in a consistent, effective way. The key attributes for customer experience vision consists of emotional connection, commitments and expectations, compelling value proposition, and ease of understanding the organization's behavior."@en ;
skos:inScheme ;
skos:notation "1.2.8.2.4" ;
skos:prefLabel "Define a vision for the customer experience"@en,
"定义 a vision for the customer experience"@zh ;
opf:domain "operating" ;
opf:level 5 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.8.2.5" ;
skos:broader ;
skos:definition "Creating a process to validate the sales process and the assumptions that underpin the business model. Understand if the products/services have a repeatable, scalable business model around that product."@en,
"Creating a process to validate the sales process and the assumptions that underpin the business 模型. Understand if the products/services have a repeatable, scalable business 模型 around that product."@zh ;
skos:inScheme ;
skos:notation "1.2.8.2.5" ;
skos:prefLabel "Validate with customers"@en,
"验证 with customers"@zh ;
opf:domain "operating" ;
opf:level 5 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.8.2.6" ;
skos:broader ;
skos:definition "Aligning and defining a relevant, differentiated, and credible value proposition for the brand. Align experience to ensure that the product and service quality is consistent with brand promise and business strategies."@en,
"Aligning and defining a relevant, differentiated, and credible value proposition for the brand. Align experience to ensure that the product and service 质量 is consistent with brand promise and business strategies."@zh ;
skos:inScheme ;
skos:notation "1.2.8.2.6" ;
skos:prefLabel "Align experience with brand values and business strategies"@en ;
opf:domain "operating" ;
opf:level 5 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.8.2.7" ;
skos:broader ;
skos:definition "Planning, development, and management of content-written or in other media. Getting the right content to the right user at the right time through strategic planning of content creation, delivery, and governance."@en,
"Planning, development, and management of 内容-written or in other media. Getting the right 内容 to the right user at the right time through strategic planning of 内容 creation, delivery, and 治理."@zh ;
skos:inScheme ;
skos:notation "1.2.8.2.7" ;
skos:prefLabel "Develop content strategy"@en,
"开发 内容 战略"@zh ;
opf:domain "operating" ;
opf:level 5 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.8.3.1" ;
skos:broader ;
skos:definition "Determining the necessary skills and competencies required to efficiently collect customer experiences through the support structure."@en ;
skos:inScheme ;
skos:notation "1.2.8.3.1" ;
skos:prefLabel "Identify required capabilities"@en,
"识别 required capabilities"@zh ;
opf:domain "operating" ;
opf:level 5 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.8.3.2" ;
skos:broader ;
skos:definition "Identifying the affect of customer experience through customer experience support structure on other functions of customer services related to customer."@en,
"Identifying the affect of customer experience through customer experience support structure on other functions of 客户服务s related to customer."@zh ;
skos:inScheme ;
skos:notation "1.2.8.3.2" ;
skos:prefLabel "Identify impact on functional processes"@en,
"识别 impact on functional processes"@zh ;
opf:domain "operating" ;
opf:level 5 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.8.4" ;
skos:broader ;
skos:definition "Defining a standard guideline to create and execute the capacities of registering customer experiences in a timely manner. Create a common understanding of what behaviors are required to implement the strategy. Define what talent/skills your organization needs to reach customer experience goals."@en,
"Defining a standard guideline to create and execute the capacities of registering customer experiences in a timely manner. 创建 a common understanding of what behaviors are required to implement the 战略. 定义 what talent/skills your organization needs to reach customer experience goals."@zh ;
skos:inScheme ;
skos:notation "1.2.8.4" ;
skos:prefLabel "Develop customer experience roadmap to develop and implement defined capabilities"@en,
"开发 customer experience roadmap to develop and implement defined capabilities"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.9" ;
skos:broader ;
skos:definition "Conveying planned procedures and methods to both internal departments and external stakeholders like customers, suppliers, etc., in an effective manner based on organizational objective."@en ;
skos:inScheme ;
skos:notation "1.2.9" ;
skos:prefLabel "Communicate strategies internally and externally"@en ;
opf:domain "operating" ;
opf:level 3 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.3.1.1" ;
skos:broader ;
skos:definition "Creating a statement of the organization's direction to guide decision making around the allocation of resources. Provide a focus on the organization's overarching goals to ensure coherent and considered action. Strategic objectives are ranked by their importance in achieving the strategic goals. All subsequent operational or tactical planning and resource allocation is based on strategic priorities"@en,
"Creating a statement of the organization's direction to guide decision making around the allocation of resources. 提供 a focus on the organization's overarching goals to ensure coherent and considered action. Strategic objectives are ranked by their importance in achieving the strategic goals. All subsequent operational or tactical planning and resource allocation is based on strategic priorities"@zh ;
skos:inScheme ;
skos:notation "1.3.1.1" ;
skos:prefLabel "Identify strategic priorities"@en,
"识别 strategic priorities"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.3.1.2" ;
skos:broader ;
skos:definition "Creating a statement of the organization's direction based on what is considered \"value\" to the customer or business."@en ;
skos:inScheme ;
skos:notation "1.3.1.2" ;
skos:prefLabel "Develop strategic initiatives based on business/customer value"@en,
"开发 strategic initiatives based on business/customer value"@zh ;
opf:domain "operating" ;
opf:level 4 .